Legal
Last updated: 25 March 2026
Please read these Terms of Service carefully before accessing or using the Tessera platform. By accessing or using our Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
These Terms of Service ("Terms") constitute a legally binding agreement between Astra Hospitality Pte. Ltd. (UEN: [your UEN]), trading as Tessera ("Tessera", "we", "us", or "our"), a company incorporated in Singapore, and you or the entity you represent ("Customer", "you", or "your").
These Terms govern your access to and use of the Tessera website at tesserasystems.io, the Tessera Hub platform, the Retail Kiosk software, the AI Club Assistant, and any associated services, APIs, or documentation (collectively, the "Services").
Subject to the terms of this Agreement and payment of applicable fees, Tessera grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term solely for the Customer's internal business operations.
To access the Services, the Customer must register an account and provide accurate, complete, and current information. The Customer is responsible for maintaining the confidentiality of account credentials and for all activities that occur under its account. The Customer must promptly notify Tessera at info@tesserasystems.io of any suspected unauthorised access.
The Customer is responsible for:
The Customer must not, and must not permit any User or third party to:
Fees are as set out in the applicable Order Form. Unless otherwise stated, fees are quoted in Singapore dollars (SGD) or as agreed in writing, exclusive of applicable taxes. Tessera reserves the right to adjust fees at the renewal of each Subscription Term upon not less than 60 days' written notice.
Unless otherwise agreed in an Order Form, invoices are due and payable within 30 days of the invoice date. Overdue amounts accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower).
Each party is responsible for its own applicable taxes. Where Tessera is required by law to collect and remit goods and services tax (GST), value added tax (VAT), or equivalent, such amounts will be added to the relevant invoice. If the Customer is entitled to an exemption, it must provide Tessera with a valid exemption certificate before invoicing.
Except as expressly set out in these Terms or required by applicable law, all fees paid are non-refundable. Tessera does not provide refunds or credits for partial months of service or for unused capacity.
As between the parties, the Customer retains all rights, title, and interest in and to Customer Data. Tessera acquires no ownership rights in Customer Data.
The Customer grants Tessera a limited licence to access, store, copy, and process Customer Data solely as necessary to provide and improve the Services and as described in our Privacy Policy.
Where Tessera processes personal data on behalf of the Customer, the parties shall execute a Data Processing Agreement ("DPA") which forms part of this Agreement. In the event of conflict between the DPA and these Terms with respect to the processing of personal data, the DPA shall prevail.
If the Customer enables biometric authentication features (such as fingerprint or facial recognition via the Retail Kiosk), the Customer represents and warrants that it has obtained explicit, informed, and freely given consent from each individual whose biometric data will be processed, in compliance with all applicable laws, including but not limited to the PDPA and any applicable biometric data protection laws in the Customer's jurisdiction. Tessera processes biometric data solely for the purpose of authentication as instructed by the Customer.
Tessera will implement and maintain commercially reasonable technical and organisational security measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access. Tessera will promptly notify the Customer of any confirmed data breach affecting Customer Data to the extent required by applicable law.
Upon expiry or termination of the Agreement, Tessera will make Customer Data available for export for a period of 30 days, after which Tessera may delete Customer Data from its systems in accordance with its data retention policies, unless legal obligations require longer retention.
Tessera and its licensors retain all intellectual property rights in the Services, software, algorithms, Documentation, and all related materials. Nothing in these Terms transfers any intellectual property rights to the Customer.
If the Customer provides Tessera with feedback, suggestions, or recommendations regarding the Services ("Feedback"), the Customer grants Tessera a perpetual, irrevocable, royalty-free licence to use such Feedback for any purpose, including incorporation into the Services, without obligation to the Customer.
Tessera may collect and use aggregated, de-identified data derived from Customer's use of the Services (for example, feature usage statistics and performance metrics) for the purpose of improving the Services, provided such data cannot reasonably be used to identify the Customer or any individual.
Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information ("Confidential Information"). Each party will use the other's Confidential Information only to exercise its rights and fulfil its obligations under this Agreement, and will protect it with at least the same degree of care it uses for its own confidential information (no less than reasonable care). Confidential Information does not include information that: (a) is or becomes publicly available through no breach of this Agreement; (b) was lawfully known to the receiving party before disclosure; (c) is lawfully obtained from a third party without restriction; or (d) is independently developed without use of the Confidential Information.
Each party represents and warrants that: (a) it has full power and authority to enter into this Agreement; (b) the Agreement does not conflict with any other agreement to which it is a party; and (c) it will comply with all applicable laws in connection with its performance under this Agreement.
Tessera additionally warrants that the Services will perform materially in accordance with the Documentation during the Subscription Term. The Customer's sole remedy for breach of this warranty is, at Tessera's election, re-performance of the affected Services or a pro-rata refund of prepaid fees for the affected period.
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TESSERA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TESSERA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT LOST.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable law.
The Customer agrees to indemnify, defend, and hold harmless Tessera and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer Data, including any claim that Customer Data infringes a third party's rights or violates applicable law; (b) the Customer's breach of these Terms; or (c) the Customer's failure to obtain required consents for processing personal or biometric data.
This Agreement commences on the date the Customer accepts these Terms and continues for the Subscription Term specified in the applicable Order Form, unless earlier terminated in accordance with this section.
Unless either party provides written notice of non-renewal at least 60 days before the end of the current Subscription Term, the Agreement will automatically renew for successive periods of equal length.
Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within 30 days of written notice; or (b) becomes insolvent, makes an assignment for the benefit of creditors, or is subject to insolvency, liquidation, or winding-up proceedings.
Upon termination or expiry: (a) all licences granted under this Agreement immediately cease; (b) each party will promptly return or destroy the other's Confidential Information; and (c) all accrued and unpaid fees become immediately due and payable. Sections 4, 5, 6, 8, 9, 10, 12, and 13 survive termination or expiry.
This Agreement is governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.
In the event of any dispute arising out of or in connection with this Agreement, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute is not resolved within 30 days of written notice, either party may refer the dispute to the Singapore International Arbitration Centre (SIAC) for final resolution by arbitration in accordance with the SIAC Rules. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The arbitral award shall be final and binding on both parties.
Notwithstanding the above, either party may seek urgent interim or injunctive relief from a court of competent jurisdiction.
This Agreement (including any Order Forms and the DPA) constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior and contemporaneous agreements, representations, and negotiations.
Tessera may update these Terms from time to time. Where changes are material, we will provide at least 30 days' written notice before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate the Agreement in accordance with Section 11.3.
The Customer may not assign or transfer this Agreement or any rights or obligations hereunder without Tessera's prior written consent. Tessera may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.
Failure to enforce any provision of this Agreement shall not constitute a waiver. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, riots, government actions, or failures of third-party internet or telecommunications services.
Notices under this Agreement must be in writing and delivered by email (with confirmation of receipt) or by registered post to the addresses specified in the Order Form or, for Tessera, to info@tesserasystems.io.
Questions about these Terms should be directed to:
Astra Hospitality Pte. Ltd.
Registered in Singapore
Email: info@tesserasystems.io
Phone: +65 9640 4227